• Blog
  • Archives
  • Bio
  • Awards
  • Speaking
  • Book
  • Contact

A regularly pleasant airport experience

Published: Tuesday, 26 March 2013

One day, as if overnight, all the airport check-in people and desks disappeared.  In their place appeared computerised self-tagging stations.  Across the expanse where people would usually queue was a scattering of self- check-in stations.  Some were solely Club card activated, and all of the others allowed for a number of inputs.  Result?  Hardly anyone ever needs to wait to check themselves in and get through the process.

The difference is particularly noticeable when you don't travel with QANTAS and have to wait for 30 minutes to check your bag in, amongst a crowd of people that barely moves.

By giving the power to the passengers to check themselves in, attach their own bags tags and answer questions about their luggage, it has made the process of travelling easy.

I saw a talk given by the guy who designed this system a few months after it was implemented.  He said that travelling is painful, and he wanted to make it less painful.

What can you do to make something painful, less painful?

About Me

Marita ChengForbes named me a world's top 50 woman in tech & 30 Under 30. I founded Robogals and Aipoly and was Young Australian of the Year 2012. Currently working on robotics company Aubot. I'm the youngest Member of the Order of Australia (AM) and I give speeches around the world.

I tweet @maritacheng and I'm on Facebook.

Subscribe

Enter your email address to receive my latest blog posts: 

 

Random Articles

  • Holding a successful meeting

    Make sure everyone is clear about the meeting time and location. If you are the one hosting the meeting, show up. Woody Allen has a quote, “80% of...

  • City of Darwin Robotics Workshop

    I was invited to Darwin for National Science Week on 19 August where I ran a robotics workshop for the kids.  The next day, I gave a speech to 400...

  • I'm average

    I used to think I was brilliant.  That I was different.  That I was special.  But then I realised a lot of people feel that way about themselves.  And...

  • Future is fuzzy

    I used to get anxious about the future.  Whether I could get a good job, where I would live, if I would have enough money to survive. But then I...

  • Nail painting robot

    A robot friend suggested we go and get our nails painted by a robot!  So we went and did that!  The first time I saw a nail painting robot was at CES...

  • Hot Desq

    My company, aubot, was recently invited to go to Queensland for 6 months, as part of Advance Queensland's Hot Desq program, to inspire local...

  • How to figure out what to do with yourself

    As the Cheshire Cat says, "if you don't know where you're going, any road will get you there." In my Engineering Analysis A class (an engineering...

  • Shell Eco-Marathon Asia

    I’m very excited to announce that I have been named the 2019 Shell Eco-Marathon Ambassador for Australia. The concept of the Shell Eco-Marathon stems...

  • Plates

    "If you have too much on your plate, get a bigger plate." I first heard this when I was doing a leadership course in London in 2009.  Everyone in the...

  • Insights from another student entrepreneur…

    Kieran O’Neill started up holylemon.com, a sight that shows funny videos, funny movies and funny videoclips when he was 14, and sold it for US$1.25...

Enter your email address to receive my latest blog posts: 

 

Scroll to Top