• Blog
  • Archives
  • Bio
  • Awards
  • Speaking
  • Book
  • Contact

A regularly pleasant airport experience

Published: Tuesday, 26 March 2013

One day, as if overnight, all the airport check-in people and desks disappeared.  In their place appeared computerised self-tagging stations.  Across the expanse where people would usually queue was a scattering of self- check-in stations.  Some were solely Club card activated, and all of the others allowed for a number of inputs.  Result?  Hardly anyone ever needs to wait to check themselves in and get through the process.

The difference is particularly noticeable when you don't travel with QANTAS and have to wait for 30 minutes to check your bag in, amongst a crowd of people that barely moves.

By giving the power to the passengers to check themselves in, attach their own bags tags and answer questions about their luggage, it has made the process of travelling easy.

I saw a talk given by the guy who designed this system a few months after it was implemented.  He said that travelling is painful, and he wanted to make it less painful.

What can you do to make something painful, less painful?

About Me

Marita ChengForbes named me a world's top 50 woman in tech & 30 Under 30. I founded Robogals and Aipoly and was Young Australian of the Year 2012. Currently working on robotics company Aubot. I'm the youngest Member of the Order of Australia (AM) and I give speeches around the world.

I tweet @maritacheng and I'm on Facebook.

Subscribe

Enter your email address to receive my latest blog posts: 

 

Random Articles

  • Learn so much from done

    Whenever I read a business book, I always think I've got the general gist of it and put it down sometime through.  Otherwise, I read it...

  • Are you a champion?

    Do you take a bold stand in how things are going to turn out? Do you take responsibility for your actions? Do you have an empowering context for...

  • Cool enough

    I find that many people my age are quite lost.  They don't know what to do with their lives, they don't know what their dream job is, they don't know...

  • Remo Office Visit

    Remo Giuffré, Founder and Director of TEDxSydney and Founder of General Thinking, and his lovely daughter Lola (an engineering student at the...

  • Aipoly Autonomous Store

    I attended CES with members of the Aipoly team.  Aipoly were fortunate to be awarded a CES Best of Innovation Award for the second year in a row! ...

  • Losing focus

    From an organisational point of view, it's better to focus on doing a small number of things right, than a large number of things wrong. In...

  • Robogals Asia Pacific SINE 2014

    Robogals Asia Pacific SINE Perth 2014.  120 participants from Australia, Philippines, Japan, New Zealand and China.  Our biggest SINE to date! SINE...

  • Who says yes?

    I think it's important to have one person that says the final 'yes' to all the decisions in a start-up. That one person should be the visionary...

  • Anything is Possible: 100 Australian engineering leaders

    Engineers Australia and Engineering Heritage Australia decided to feature me as one of 100 Australian engineering leaders in their book, “Anything...

  • AWW Women of the Future Awards

    On 22 September, by an esteemed panel that included Honourable Dame Quentin Bryce, Chloe Shorten, Today show co-host Lisa Wilkinson, 7.30 anchor...

Enter your email address to receive my latest blog posts: 

 

Scroll to Top